Privacy Policy
Information We Collect
We may collect various types of information from and about you, including:
- Personal Identification Information: Name, address, email address, phone number, date of birth, driver’s license details, passport details (if required), and other identification information necessary for car rental services.
- Payment Information: Credit card details, billing address, and other payment information required to process transactions.
- Vehicle Preference Information: Information about your preferred vehicle types, rental history, and any special requests.
- Usage Data: Information about how you use our website or services, including IP address, browser type, operating system, pages visited, dates and times of visits, and referring URLs.
- Location Information: We may collect your location information if you use our services or website with location-enabled devices and features.
- Communications: Records of your correspondence and communications with us.
- Information from Third Parties: We may receive information about you from third parties, such as travel agencies, booking platforms, or partners.
How We Use Your Information?
We use the information we collect for various purposes, including:
- Providing and Managing Services: To process your car rental bookings, provide the requested vehicles and services, manage your account, and handle reservations, pick-ups, and returns.
- Processing Payments: To process transactions and manage billing.
- Customer Service: To respond to your inquiries, provide support, and communicate with you about your bookings or services.
- Improving Services: To understand how our services are used, analyze trends, and improve our website, services, and customer experience.
- Marketing and Promotions: To send you promotional materials, special offers, and updates about our services that may be of interest to you (you can opt out of receiving marketing communications).
- Security and Fraud Prevention: To protect against fraud, unauthorized transactions, and other illegal activities, and to ensure the security of our systems and services.
- Legal and Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
- Internal Business Purposes: For internal record-keeping, reporting, and business analysis.
How We Share Your Information?
We may share your information with third parties in the following circumstances:
- Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, IT services, customer support, and marketing. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Affiliates and Partners: We may share information with our affiliates and business partners in connection with providing services or for marketing purposes.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with your consent or at your direction.
- For Safety and Security: To protect the rights, property, or safety of ROYAL MILE LUXURY CAR RENTALS PVT LTD, our customers, or others.
We do not sell your personal information to third parties.
Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Deletion: The right to request deletion of your personal information under certain circumstances.
- Objection: The right to object to the processing of your personal information under certain circumstances.
- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
- Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information.
To exercise any of these rights, please contact us using the contact details provided below.
Third-Party Links
Our website or services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties before providing any information to them.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
ROYAL MILE LUXURY CAR RENTALS PVT LTD
Plot Number 216 SV Patel Nagar Mahada, Back Road, near Jankidevi School Road, Lokhandwala Complex, Mumbai, Maharashtra 400053
info@royalmilerentals.in
+91 9967860809
